WISDOM LAB TRAINING OPTIONS & COURSES MIX

OUR TRAINING COMPONENTS

At ICDI Wisdom Lab, we have developed a number of training courses to address the real needs of clients and organizations throughout the world. Each course has been carefully designed to include high quality, expert tuition, workshops and seminars based on current best practices. Although each course has its own format, the common link is to concentrate on relevant issues and core knowledge areas, for relatively small numbers of delegates. This ensures that all delegates can benefit from each other’s experience, as well as from the more formal tuition.

OTHER TRAINING OPTIONS

MANAGEMENT AND LEADERSHIP
Absence Management;       Business Process Re-engineering;          Innovation Management;
Leading Change;             Leading People;                 Managing Remotely;
Middle Manager Development;                Negotiation for Success;              Performance Management;
Senior Management Development;                     Talent Management; Team Leadership;
Civil Service Reforms & Management

TRAINING AND HR DEVELOPMENT
Effective Recruitment;                Health & Safety at Work;                                   Training the Trainers;
HR as part of Organizational Strategy;                  HR for Managers/Non-Managers;
Managing Learning & development;                                                  Managing Redundancy; Mediation;
Motivational Training Techniques;               Recruitment & Employee Management

COMMUNICATION AND PERSONAL SKILLS
Building Assertiveness;             Building Confidence & Self-Esteem;              Business Writing;
Communication across Cultures;              EQ;                   Time Management;                    Report Writing; Stress Management;
Listening Skills;                        Meeting Effectiveness;                    Presentation Skills;             Listening Skills

PROJECT MANAGEMENT
Building Effective Teams;            Advanced Project management;                    Using Log frame for Success;
Using Project Formulation Framework for Success;                    People Skills for Project Managers;
Finance for Project Managers;                       Managing Field & Research Projects

DIVERSITY AND EQUALITY
Cross Cultural Communication;            Harassment & Bullying;                   Diversity & Inclusion;
Discrimination at Work;                            Promoting & Implementing Equal Opportunities

CUSTOMER SERVICE
Counseling Techniques;                            Customer Care;                  Customer Relationship Management;
Customer Service;                        Telephone Techniques;                              Signing On & Retaining New Customers

MARKETING, SALES AND SURVEYS
Online Polls;              Customer Satisfaction Surveys;                 Market Research & Surveys;
Marketing Survey;                  Meeting Survey & Event Planning Survey;                   Business Survey;
Job Satisfaction Surveys;                Employee Satisfaction Survey;                 HR Survey & Training Surveys
Student Survey, Teacher Survey,             School Survey;              Non-Profit Survey;                Product Feedback Surveys
Sales Team Performance; Feasibility Studies;

RESEARCH AND DEVELOPMENT
Ethnographic Studies;                   Hypothesis Testing;               Empirical Research;
Academic Paper Writing/Presentation;                      Advocacy/Participatory Action Research;
Qualitative & Quantitative Research;                 Operations Research;                         Abstract Writing;
Research Design;                      Strategies & Models;                         Applied Research;

SPECIALIST SKILLS
Policy Formulation & Management;              Contract Management; Entrepreneurship;          Credit Control;
Energy & Environmental Management;                        English for Business/Finance/Law/Politics;
Information Security Management;                     Call Centre Management; Quality Assurance;
Venue & Event Management;        E-Learning & Interactivity Data Analysis;         Creative Problem Solving;
Managing Non-profit & Social Enterprise;                          Youth Media; Fundraising & Management;
Website Design; Database Creation & Management;    Peace Building & Conflict Resolution;
Branding/Brand Management;      Advertising & Publication;         E-Commerce;          Fleet Management

COURSES MIX & DIVERSITY

ICDI WISDOM-LAB provides experienced and qualified tutors/consultants to lead course and trainings. We re-organize specific areas of disciplines/courses into what we consider as logical groupings, to be delivered cohesively to the participants so that the tuition and development process is self-reinforcing.

We try and ensure that there is a good delegate mix the courses as delegates get great benefits from sharing their experience and expertise. In addition to the formal tuition, many delegates keep in touch both with us and with their fellow delegates over the long term.

Our bespoke courses are run in smaller groups to ensure that they are fully interactive. Tutors/Consultants are experienced in drawing out contributions from all participants (especially the shy or inexperienced ones) and in making all participants feel comfortable.

Wisdom Lab will provide working papers/ copies of the slides to help participants make relevant notes for future reference. We also provide – shortly after the end of the course – a CD/ data-stick with soft copies of the slides and other materials as appropriate. Participants are presented with a Course Participation Certificate during the close-out session.

For Course Booking and Enquiries, please click here to contact our Training Team.